Return Policy

Last updated: September 4, 2026

This Return Policy applies to consumer purchases made directly from klyyr.com. Products bought from a retailer, marketplace, dental office, reseller, or other third party must be returned through that seller unless we agree otherwise in writing. This policy is part of our Terms of Service.

60-day satisfaction window

We want Klyyr to be easy to try. If you are not satisfied with an eligible product purchased directly from klyyr.com, contact us within 60 days after delivery. Used and unused products may be eligible. We do not charge restocking fees for eligible consumer returns.

Because toothpaste is a personal-care product, returned used product is generally not resold. Eligibility is about your satisfaction with the purchase, not about whether the tube can be restocked. Refund eligibility does not depend on a clinical result.

How to start a return

Email support@klyyr.com with your order number, the email address used at checkout, and a short note about the issue. We may ask for photos, lot information, or other details so we can verify the purchase, improve the product, and prevent misuse of the policy. Please wait for our return instructions before sending a package back. Unauthorized returns may be delayed, refused, or returned to you at your expense.

Eligibility

To qualify for a refund, the product must have been purchased directly from klyyr.com and the request must be submitted within the 60-day window. We refund the amount you actually paid for the returned product, not a later advertised price. We may deny or limit returns and refunds when we reasonably believe a request involves abuse, resale activity, fraud, excessive repeat claims, non-consumer use, or a purchase not made through our store.

Return shipping

Unless a product arrived damaged, defective, or incorrect because of our error, return shipping may be your responsibility. If we provide a prepaid return label, the cost of that label may be deducted from your refund unless we tell you otherwise. We are not responsible for return packages lost in transit, so we recommend using a trackable service and keeping the receipt until the refund posts.

Refunds

Approved refunds are issued to the original payment method when possible. After we approve a refund, your bank, card issuer, Shop Pay, PayPal, or other payment provider may take an additional 5 to 10 business days to post it. Original shipping charges, expedited shipping, gift wrapping, duties, taxes, and other non-product fees are not refundable unless required by law or unless the return is due to our error.

We do not guarantee price adjustments, price matching, or partial refunds solely because a product later goes on sale. If we choose to make a goodwill adjustment, that choice does not create a standing policy.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days after delivery. Please include your order number and photos of the package and product. If we verify the issue, we may replace the item, send missing items, or refund the affected product at our discretion. Safety or quality concerns can also be reported under our Product Use and Safety page.

Final sale and non-returnable items

Gift cards, digital goods, free gifts, samples, promotional items, and products marked final sale are not returnable unless required by law or unless we expressly state otherwise. We also cannot accept returns of products purchased for resale under this consumer policy. Wholesale returns are governed by our Wholesale and B2B Policy.

Exchanges

We do not guarantee exchanges. If you want a different product, size, flavor, or shipment cadence, contact us and we will help when possible. We may process the request as a return and a new purchase.

Subscriptions

Returning or refunding a subscription order does not automatically cancel future subscription renewals. You must cancel, pause, or change the subscription separately through your account or by contacting us before the next order is processed. See our Subscription Terms.

Chargebacks and payment disputes

If something is wrong with an order, please contact us first so we can help. Filing a chargeback or payment dispute while a return is open can delay resolution. We may share order, shipment, delivery, and communication records with the payment provider to respond to a dispute. A chargeback does not automatically cancel a subscription.

No medical promises

Klyyr products are oral care products, not professional dental treatment. Refund eligibility does not depend on a clinical result, and no refund should be understood as an admission that a product is unsafe, defective, or unsuitable.

Questions

For return and refund questions, contact Klyyr LLC, 968 E 500 S, Orem, UT 84097, support@klyyr.com, or (801) 960-2180.