Privacy policy

Last updated: August 22, 2026

This Privacy Policy describes how Klyyr LLC ("Klyyr," "we," "us," or "our") collects, uses, and discloses personal information when you visit klyyr.com, shop, subscribe, apply to a program, or otherwise communicate with us (the "Services"). Our store is hosted by Shopify. If this policy conflicts with our Terms of Service on a privacy topic, this policy controls.

Summary of key points

We collect information you give us (name, email, addresses, order details) and information collected automatically when you browse (device data, IP address, pages and products viewed) through cookies and similar technologies.
We use third-party analytics and advertising tools, including Google Analytics 4, Google Tag Manager, Microsoft Clarity, and the TikTok Pixel. Microsoft Clarity helps us understand browsing behavior through behavioral metrics, heatmaps, and session replay. These tools collect information about activity on our site. Under some U.S. state laws, some of this activity may be considered a "sale" or "sharing" of personal information for targeted advertising. You can manage available choices on Your Privacy Choices.
We do not sell your personal information for money, and we do not knowingly collect information from children.
Payment card details are processed by our payment processors; we never receive or store your full card number.
Depending on where you live, you have rights to access, correct, delete, and port your personal information, and to opt out of targeted advertising.
Questions or requests: hello@klyyr.com or (801) 960-2180.

1. Who we are and notice at collection

Klyyr LLC, 968 E 500 S, Orem, UT 84097, USA, operates the Services. For residents of the European Economic Area, the United Kingdom, and Switzerland, Klyyr LLC is the data controller unless otherwise stated.

At or before collection, we collect the categories listed in Section 2 for the purposes in Section 3, disclose them as described in Section 5, and retain them as described in Section 12. We "sell" or "share" identifiers, commercial information, internet activity, and approximate location with advertising and analytics partners as described below. We do not use sensitive personal information to infer characteristics about you.

By using the Services you acknowledge this policy. Where a law requires consent for a specific activity, we will ask for that consent separately.

2. Personal information we collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that is anonymous, aggregated, or de-identified such that it cannot reasonably be linked to you. If we de-identify data, we will not try to re-identify it except to test our de-identification, as permitted by law.

2.1 Information you provide to us

Contact details, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.
Payment information, including form of payment and payment confirmation. Payment card details are collected and processed directly by our payment processors (such as Shopify Payments, Shop Pay, or PayPal). We do not receive or store your full payment card number.
Account information, including your username, password, security questions, preferences, and settings.
Communications, including information you provide when you contact customer support, respond to surveys, leave a product review, apply for wholesale, dental, career, or affiliate programs, or otherwise communicate with us.
Marketing preferences, including your email or SMS sign-up status and communication choices.

Please do not send us government ID numbers, medical records, or other sensitive health information. Product questions and reviews should stay limited to your shopping and use of the product.

2.2 Information we collect automatically

When you use the Services, we and our third-party providers automatically collect certain information about your device and how you interact with the Services using cookies, pixels, and similar technologies (see Section 4 and our Cookie Policy):

Device and connection information, such as device type, operating system, browser type and version, screen resolution, language settings, IP address, and approximate geographic location derived from your IP address (city/region level — we do not collect precise geolocation).
Identifiers, such as cookie IDs, session IDs, and advertising click identifiers (for example, the TikTok click ID "ttclid").
Usage information, such as the pages and products you view, searches you run, items you add to your cart, how you arrived at our site, the dates and times of your visits, and how you navigate the Services. When Microsoft Clarity is active, this may also include clicks, scrolls, mouse or touch movements, selections, window resizing, page layout and rendering information, and diagnostic or performance events used to create behavioral metrics, heatmaps, and session replays.

2.3 Information we collect from third parties

Shopify and other service providers that enable technology for us or collect or process personal information on our behalf.
Payment processors and fraud-prevention providers, such as payment confirmations and fraud-screening signals.
Advertising and analytics partners (such as Google, Microsoft, and TikTok), including information about your use of the Services, interactions with advertisements, and campaign or site-performance data.
Shipping and fulfillment partners, such as delivery status information.
Social media platforms, if you interact with our pages, posts, or ads on those platforms, subject to your settings on those platforms.

2.4 Inferences

We may draw inferences from the information described above — for example, about your product preferences — to personalize your shopping experience and our marketing.

2.5 Sensitive personal information

We do not seek to collect sensitive personal information (such as government identification numbers, precise geolocation, health diagnoses, or biometric data). The only category we collect that may be considered "sensitive" under certain laws is your account log-in credentials, which we use solely to maintain and secure your account and do not use to infer characteristics about you.

3. How we use your personal information

Providing the Services. To process payments and orders; arrange shipping, returns, and exchanges; create and manage your account; remember your preferences and cart; enable product reviews; send transactional notifications; and provide customer support.
Personalization and improvement. To tailor the Services; understand how visitors use them through analytics, behavioral metrics, heatmaps, and session replay; measure performance; diagnose errors; and improve products, Services, and marketing.
Marketing and advertising. To send marketing communications by email, text message, or postal mail where you have opted in or where otherwise permitted; to show advertisements for our products on other websites, apps, and platforms (including TikTok); to build advertising audiences; and to measure campaigns.
Security and fraud prevention. To authenticate your account, provide a secure checkout, and detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.
Legal compliance. To comply with law and legal process; respond to government requests; participate in legal proceedings; enforce our terms; and establish, exercise, or defend legal claims.
No solely automated legal decisions. We do not make decisions that produce legal or similarly significant effects based solely on automated processing.

For visitors from the EEA, UK, or Switzerland, the legal bases are described in Section 13.

4. Cookies, pixels, and similar technologies

We use cookies, pixels, local storage, tags, and similar technologies to operate the Services, analyze usage, and support advertising. Some are first-party and some are set by the third parties below.

4.1 Categories

Strictly necessary. Required for cart, checkout, session, security, and fraud prevention. These cannot be disabled through preference tools.
Analytics and performance. Help us understand how visitors find and use the store.
Advertising and targeting. Used to show relevant ads, limit repetition, and measure performance.
Functional. Remember choices such as region or language.

4.2 Specific technologies

Technology / provider	Purpose	Examples
Shopify (Shopify Inc. / Shopify International Ltd.)	Hosts the store; powers cart, checkout, accounts, security, fraud prevention, and store analytics.	_shopify_y, _shopify_s, cart, _secure_session_id
Google Analytics 4 (Google LLC)	Site analytics: traffic sources, page views, product and checkout activity, and performance.	_ga, _ga_
Google Tag Manager (Google LLC)	Deploys measurement and advertising tags. Data collected depends on the tags it deploys.	N/A (deploys other tags)
Microsoft Clarity (Microsoft Corporation)	Behavior analytics, including behavioral metrics, heatmaps, session replay, diagnostics, site optimization, and security.	_clck, _clsk, CLID, ANONCHK, MR, MUID, SM
TikTok Pixel and Events API (TikTok Inc. and affiliates)	Measures TikTok ads, matches audiences, and shows relevant ads, including retargeting.	_ttp; ttclid

We use Microsoft Clarity to understand how visitors use and interact with the Services. Clarity uses first- and third-party cookies and similar technologies to collect website usage and interaction data and generate behavioral metrics, heatmaps, and session replays. Microsoft may collect or receive identifiers, device and browser information, IP-based approximate location, page and rendering data, interaction events, and diagnostic or performance information. Sensitive form content is masked by default, but you should not submit sensitive health or identification information through the Services. Microsoft may use information for the purposes described in the Microsoft Privacy Statement, including analytics, service improvement, security, and advertising.

Google's partner-sites notice is at policies.google.com/technologies/partner-sites. You can install the Google Analytics opt-out add-on. TikTok may receive device, IP, page, product, cart, and purchase data, and, where advanced matching is enabled, hashed contact information from checkout. TikTok may use that information for its own purposes as an independent controller under its privacy policy.

4.3 Your cookie and advertising choices

Privacy choices. Use Your Privacy Choices in the footer. Where Shopify customer-privacy tools are available, that link opens the preference interface for this browser.
Sale / sharing / targeted advertising. Use the same page, the methods in Section 10, or a recognized Global Privacy Control signal.
Global Privacy Control. We treat a recognized GPC signal as an opt-out of sale, sharing, or targeted advertising for that browser and device (and, where we can associate the signal with an account, for the account as well). We do not respond to other "Do Not Track" signals unless required by law.
Microsoft Clarity. Clarity supports Global Privacy Control. Where consent is required and not granted, Clarity can operate in a limited mode without persistent Clarity cookies; cross-page session continuity and related features are limited. You may also use the Digital Advertising Alliance opt-out tools listed below and select Microsoft where offered.
Browser and device controls. Blocking strictly necessary cookies may break cart and checkout. iOS and Android offer advertising-ID controls.
Industry opt-outs. optout.aboutads.info, optout.networkadvertising.org, and, in the EU, youronlinechoices.eu.
Platform controls. Google Ads Settings and TikTok Settings → Ads.

Opting out of interest-based advertising does not mean you will stop seeing ads — only that the ads you see will be less relevant.

5. How we disclose personal information

Service providers, including Shopify, payment processors, fulfillment and shipping partners, customer support, email and SMS delivery, analytics, cloud storage, and fraud prevention. These providers may use personal information only to provide services to us, except where they act as independent controllers.
Advertising and analytics partners, including Google, Microsoft, and TikTok, as described in Section 4. This disclosure may be a "sale" or "sharing" or "targeted advertising" under some state laws. We do not disclose personal information to any third party in exchange for money.
Payment processors and financial institutions, to process payments and prevent fraud.
Recipients you direct, such as shipping carriers delivering your order.
Affiliates within our corporate group, if any, consistent with this policy.
Parties to a corporate transaction, such as a merger, financing, or sale of assets.
Legal and safety recipients, where we believe disclosure is required or appropriate to comply with law, respond to government agencies, enforce our terms, or protect Klyyr, our customers, or others.

6. Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit is transmitted to Shopify and may be processed in countries other than where you reside.

We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. For those features, Shopify is responsible for that processing, including responding to requests about it. See the Shopify Consumer Privacy Policy and, where available, the Shopify Privacy Portal.

7. Third-party websites and links

The Services may contain links to websites or platforms we do not control, including TikTok and other social platforms. We are not responsible for their privacy or security practices. Information you share on public or semi-public venues may be viewable by others without limitation as to its use.

8. Marketing communications

Email. If you sign up for our emails, we will send marketing and promotional messages. You can opt out at any time using the unsubscribe link in any marketing email. If you opt out, we may still send non-promotional messages, such as order confirmations, shipping updates, and account notices.

Text messages (SMS/MMS). If you opt in to text marketing, you consent to receive recurring automated marketing messages at the number you provided. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Mobile carriers are not liable for delayed or undelivered messages. Full terms are in our SMS Terms.

9. Children's privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or a higher age required in your jurisdiction). If you believe a child has provided personal information, contact us and we will delete it as required by law. We do not have actual knowledge that we "sell" or "share" the personal information of individuals under 16.

10. Your privacy rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and we may decline a request as permitted by law.

Right to know / access
Right to delete
Right to correct
Right to portability
Right to opt out of "sale," "sharing," and targeted advertising
Right to limit use of sensitive personal information (we do not use sensitive information in a way that triggers this right)
Right to withdraw consent where processing is based on consent
Right to non-discrimination for exercising these rights

How to exercise your rights

Opt out of sale, sharing, or targeted advertising: Your Privacy Choices, cookie preferences, or a Global Privacy Control signal.
Access, correction, deletion, portability, or appeals: email hello@klyyr.com with the subject line "Privacy Request" or "Privacy Appeal," or call (801) 960-2180.
Mail: Klyyr LLC, Attn: Privacy, 968 E 500 S, Orem, UT 84097.

Verification. We may need to verify your identity before processing a request, for example by confirming information associated with your account or orders. Opt-out requests do not require verification, but we may ask for information needed to locate your records.

Authorized agents. Where permitted by law, you may designate an authorized agent. We will require proof that you authorized the agent, and we may need to verify your identity directly.

Timing. We will respond within the time required by applicable law.

Appeals. If we decline to take action, you may appeal by replying to our decision or emailing hello@klyyr.com with the subject line "Privacy Appeal." If your appeal is denied, you may contact your state Attorney General or, where applicable, your local data protection authority.

11. Additional disclosures for U.S. state residents

This section applies to residents of California and other U.S. states with comprehensive privacy laws (including, for example, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states as their laws take effect), and supplements the rest of this policy.

Categories of personal information

Category	Collected?	Disclosed for business purposes to	"Sold" or "shared" (targeted advertising) to
Identifiers (name, email, phone, postal address, IP address, cookie and device IDs)	Yes	Service providers (hosting, fulfillment, payments, support, communications); analytics providers	Advertising partners (TikTok); analytics/advertising providers (Google and Microsoft)
Customer records (billing and shipping information)	Yes	Service providers (payments, fulfillment, support)	No
Commercial information (products viewed, carted, or purchased; order history)	Yes	Service providers; analytics providers	Advertising partners (TikTok); analytics/advertising providers (Google and Microsoft)
Internet or other electronic network activity	Yes	Service providers; analytics providers	Advertising partners (TikTok); analytics/advertising providers (Google and Microsoft)
Geolocation data (approximate only, from IP address)	Yes	Service providers; analytics providers	Advertising partners (TikTok); analytics/advertising providers (Google and Microsoft)
Inferences (for example, product preferences)	Yes	Service providers	No
Sensitive personal information (account log-in credentials only)	Yes	Service providers (hosting/security only)	No

We collect these categories from the sources in Section 2, for the purposes in Section 3, and we retain them as described in Section 12. We do not knowingly sell or share the personal information of consumers under 16.

California residents and residents of other states with similar rights may opt out using any method in Section 10, including Your Privacy Choices and Global Privacy Control.

Financial incentives. We may offer a discount or similar perk in exchange for joining our email or SMS list. The value of the personal information is reasonably related to the value of the offer. Participation is voluntary. You may withdraw at any time by unsubscribing. We will not use the information in ways that are materially inconsistent with this policy.

California Shine the Light. California residents may request information about our disclosure of personal information to third parties for their own direct marketing purposes by contacting us using the details in Section 17.

Nevada residents. We do not currently sell covered information as defined by Nevada law. Nevada residents may still submit a request to opt out of any future sale by contacting us.

12. Security and retention

We use administrative, technical, and physical safeguards designed to protect personal information, including TLS/HTTPS on our storefront and checkout. No security measures are perfect. Do not send sensitive information over unsecured channels.

We retain personal information only as long as needed for the purposes in this policy, unless a longer period is required or permitted by law. In general:

Order, tax, and accounting records: up to 7 years, or longer if required in your jurisdiction.
Account information: for the life of the account, then as needed to complete residual orders or legal obligations.
Marketing contacts: until you unsubscribe, plus a suppression record so we can honor the opt-out.
Customer-support communications: as needed to resolve the issue and for a reasonable follow-up period.
Analytics data: according to the retention settings of our analytics providers. Microsoft states that Clarity playback data is generally retained for 30 days, while click or heatmap data and labeled or favorited sessions are generally retained for 9 months. Microsoft may change those periods as described in its documentation and privacy statement.
Fraud and security logs: as reasonably needed to protect the Services.

13. Additional information for the EEA, UK, and Switzerland

If you are in the European Economic Area, the United Kingdom, or Switzerland, the data controller is Klyyr LLC, 968 E 500 S, Orem, UT 84097, USA. We process personal information on the following legal bases:

Purpose	Legal basis
Processing orders, payments, shipping, returns, and accounts; providing customer support	Performance of a contract (Art. 6(1)(b) GDPR)
Non-essential cookies, including analytics (Google Analytics 4 and Microsoft Clarity) and advertising (TikTok Pixel)	Consent (Art. 6(1)(a) GDPR), which you may withdraw via privacy choices
Email and SMS marketing	Consent, or, where permitted, legitimate interest in marketing to existing customers, with an opt-out in every message
Security, fraud prevention, service improvement, and business administration	Legitimate interests (Art. 6(1)(f) GDPR), balanced against your rights
Tax, accounting, and other compliance obligations; responding to legal process	Legal obligation (Art. 6(1)(c) GDPR)

In addition to the rights in Section 10, you may object to processing based on legitimate interests (including direct marketing), restrict processing in certain circumstances, and lodge a complaint with your local supervisory authority. We would appreciate the chance to address your concerns first.

We are based in the United States. Where we transfer personal information out of the EEA, UK, or Switzerland, we rely on recognized transfer mechanisms such as Standard Contractual Clauses (or UK and Swiss equivalents), adequacy decisions, or recipients' certification under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions, as applicable.

14. Additional information for Canada

If you are in Canada, we collect, use, and disclose your personal information with your consent (express or implied, as permitted by law) or as otherwise permitted or required by applicable law. Your information may be processed and stored outside Canada, including in the United States, where it may be accessible to local authorities under local law. You may request access or correction, or withdraw consent subject to legal and contractual restrictions, by contacting us. You may also contact the Office of the Privacy Commissioner of Canada.

15. Complaints

If you have a complaint about how we process personal information, contact us using the details in Section 17. Depending on where you live, you may also appeal our decision or lodge a complaint with your state Attorney General or local data protection authority.

16. Changes to this Privacy Policy

We may update this policy to reflect changes in our practices, operations, or the law. We will post the revised policy on this page, update the "Last updated" date, and, for material changes, provide additional notice as required by law. Your continued use of the Services after the effective date is your acknowledgment of the revised policy to the extent permitted by law.

17. Contact us

Klyyr LLC
968 E 500 S
Orem, UT 84097
USA

Email: hello@klyyr.com
Phone: (801) 960-2180

If you need this Privacy Policy in an alternative format, contact us and we will provide it.