Shipping policy

Last updated: June 1, 2026

This Shipping Policy explains how Klyyr LLC ("Klyyr," "we," "us," or "our") ships products purchased at klyyr.com. Delivery dates and carrier timelines are estimates unless we expressly state otherwise in writing.

Where we ship

We currently ship consumer orders to addresses in the United States, including all 50 states. We do not currently offer international shipping, freight forwarding, or customs clearance services for consumer orders. If checkout accepts an order to a location we do not support, we may cancel and refund the order.

Processing times

We work to process orders quickly, usually within 1 to 2 business days after payment authorization. Orders placed on weekends, holidays, during launches, or during unusually high-volume periods may take longer. Processing time is separate from carrier transit time.

Shipping rates and free shipping

Available shipping methods, prices, and estimated delivery windows are shown at checkout. When we advertise free standard shipping, it applies only to eligible U.S. orders that meet the displayed checkout threshold after discounts and before taxes, unless the offer says otherwise. Shipping offers may change at any time before an order is placed.

Carriers and delivery estimates

We may ship through USPS, UPS, FedEx, DHL, regional carriers, or other services selected by us or our fulfillment partners. Delivery estimates are provided by carriers and are not guaranteed by Klyyr unless a specific guaranteed service is purchased and confirmed. Weather, address issues, carrier disruptions, security checks, and other events outside our control can delay delivery.

Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately at hi@klyyr.com if you need to correct an address. We cannot guarantee changes after an order enters fulfillment. We are not responsible for orders delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

Tracking

When a tracking number is available, we will send it to the email address or phone number used at checkout. Tracking scans can take time to appear after a label is created. A label creation notice does not always mean the carrier has taken possession of the package.

Lost, stolen, or damaged packages

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, contact us at hi@klyyr.com. Please include your order number, shipping address, photos of damage if applicable, and any carrier notices. Reports should be made within 7 days after a delivered scan or within 14 days after the latest estimated delivery date for packages with no delivered scan.

Where permitted by law, title and risk of loss transfer to you when we tender the package to the carrier. Even so, we will make reasonable efforts to help with carrier claims and, at our discretion, may replace or refund a qualifying lost or damaged order. We are not responsible for theft after a carrier records delivery.

Returned-to-sender packages

If a package is returned to us because of an address issue, refusal, missed pickup, or failed delivery attempt, we may refund the product price less original shipping and return costs, or we may reship the order after any additional shipping charges are paid. If the return is caused by our error, we will correct it at our expense.

Split shipments and substitutions

We may split an order into multiple shipments. If an item is unavailable after you place an order, we may contact you, cancel the unavailable item, issue a refund, or offer a reasonable substitute if you agree.

Wholesale and bulk orders

Wholesale, B2B, distributor, and bulk orders may follow separate shipping terms stated in a written quote, invoice, purchase order, or wholesale agreement. If those terms conflict with this policy, the written B2B terms control for that order.

Questions

For shipping questions, contact hi@klyyr.com.