Shipping policy

Last updated: September 4, 2026

This Shipping Policy explains how Klyyr LLC ("Klyyr," "we," "us," or "our") ships products purchased at klyyr.com. Delivery dates and carrier timelines are estimates unless we expressly state otherwise in writing. This policy is part of our Terms of Service.

Where we ship

We currently ship consumer orders to addresses in the United States, including all 50 states. If checkout accepts an order for Puerto Rico, U.S. territories, APO, FPO, or DPO addresses, those orders are fulfilled only when a supported carrier and service are available at checkout. We do not currently offer international shipping, freight forwarding, or customs clearance services for consumer orders. If checkout accepts an order to a location we do not support, we may cancel and refund the order.

Processing times

We work to process in-stock orders within 1 to 2 business days after payment authorization. "Business days" means Monday through Friday, excluding U.S. federal holidays and days our fulfillment partners are closed. Orders placed on weekends, holidays, during launches, or during unusually high-volume periods may take longer. Processing time is separate from carrier transit time.

If an item is a preorder, backorder, or made-to-order, the product page, cart, or checkout will show the estimated dispatch window then in effect. That estimate replaces the standard processing time for the affected item.

Shipping rates and free shipping

Available shipping methods, prices, and estimated delivery windows are shown at checkout before you pay. When we advertise free standard shipping on U.S. orders of $20 or more, that offer applies only to eligible consumer orders that meet the threshold shown at checkout after discounts and before taxes, unless the offer says otherwise. Free-shipping offers do not automatically apply to wholesale, expedited, overnight, or freight shipments. Shipping offers may change at any time before an order is placed.

Carriers and delivery estimates

We may ship through USPS, UPS, FedEx, DHL, regional carriers, or other services selected by us or our fulfillment partners. Delivery estimates are provided by carriers and are not guaranteed by Klyyr unless a specific guaranteed service is purchased and confirmed in writing. Weather, address issues, carrier disruptions, security checks, natural events, and other events outside our control can delay delivery.

We do not typically require a signature. Carriers may leave a package at the delivery address, with a neighbor, or at a pickup location according to their rules and your carrier instructions. A delivered scan is evidence of delivery.

Address accuracy and special addresses

You are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately at hello@klyyr.com if you need to correct an address. We cannot guarantee changes after an order enters fulfillment. We are not responsible for orders delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

PO Boxes and military addresses, if accepted at checkout, are usually limited to USPS. Some products, expedited methods, or fulfillment partners cannot deliver to PO Boxes, hotels, freight forwarders, or parcel lockers. If we cannot deliver to the address provided, we may cancel and refund the order or ask you for a different address.

Tracking

When a tracking number is available, we will send it to the email address or phone number used at checkout. Tracking scans can take time to appear after a label is created. A label-creation notice does not always mean the carrier has taken possession of the package.

Lost, stolen, or damaged packages

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, contact us at hello@klyyr.com. Please include your order number, shipping address, photos of damage if applicable, and any carrier notices. Reports should be made within 7 days after a delivered scan or within 14 days after the latest estimated delivery date for packages with no delivered scan.

Where permitted by law, title and risk of loss transfer to you when we tender the package to the carrier. Even so, we will make reasonable efforts to help with carrier claims and, at our discretion, may replace or refund a qualifying lost or damaged order. We are not responsible for theft after a carrier records delivery. Please check porches, building offices, neighbors, and carrier pickup locations before reporting a missing delivery.

Returned-to-sender packages

If a package is returned to us because of an address issue, refusal, missed pickup, or failed delivery attempt, we may refund the product price less original shipping and return costs, or we may reship the order after any additional shipping charges are paid. If the return is caused by our error, we will correct it at our expense.

Split shipments and substitutions

We may split an order into multiple shipments. If an item is unavailable after you place an order, we may contact you, cancel the unavailable item, issue a refund, or offer a reasonable substitute if you agree.

Wholesale and bulk orders

Wholesale, B2B, distributor, and bulk orders may follow separate shipping terms stated in a written quote, invoice, purchase order, or wholesale agreement. If those terms conflict with this policy, the written B2B terms control for that order. See our Wholesale and B2B Policy.

Questions

For shipping questions, contact Klyyr LLC, 968 E 500 S, Orem, UT 84097, hello@klyyr.com, or (801) 960-2180.